Privacy Policy

Privacy Policy

Last updated: June 2026

SatNavCardPro (“we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit satnavcardpro.com and make a purchase.

1. Information We Collect

Information You Provide

  • Order information: name, billing/shipping address, email address, phone number, payment details
  • Account information: username and password if you create an account
  • Communications: messages you send us via email, WhatsApp, or contact forms

Information Collected Automatically

  • Usage data: IP address, browser type, pages visited, time spent on site
  • Cookies: session cookies, preference cookies, and analytics cookies (see Section 6)

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and receipts
  • Respond to your enquiries and provide customer support
  • Prevent fraud and ensure security
  • Improve our website and product offerings
  • Send marketing emails (only with your consent — you may unsubscribe at any time)
  • Comply with legal obligations

3. Legal Basis for Processing (GDPR)

For customers in the European Economic Area (EEA) and UK, we process your data under the following legal bases:

  • Contract performance: to process your orders
  • Legitimate interests: fraud prevention, improving our services
  • Consent: marketing communications
  • Legal obligation: tax records, legal compliance

4. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Payment processors: Stripe, PayPal — to process transactions securely
  • Shipping providers: Royal Mail, DHL, FedEx — to deliver your order
  • Analytics providers: Google Analytics — to understand site usage (anonymised)
  • Legal authorities: when required by law or court order

5. Data Retention

We retain your order data for 7 years for tax and legal compliance. Account data is kept for as long as your account is active. You may request deletion of your data at any time (subject to legal retention requirements).

6. Cookies

We use the following types of cookies:

  • Essential cookies: required for the shopping cart and checkout to function
  • Analytics cookies: Google Analytics to measure site traffic (can be opted out)
  • Preference cookies: remember your currency and language settings

You can manage cookies in your browser settings or via our cookie consent banner.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Object to or restrict processing of your data
  • Data portability (receive your data in a machine-readable format)
  • Withdraw consent at any time for marketing communications

To exercise any of these rights, please contact us at info@satnavcardpro.com.

8. International Transfers

Your data may be processed in countries outside your own. Where we transfer data internationally, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses for EU/UK data transfers).

9. Security

We implement industry-standard security measures including SSL encryption, secure payment processing, and restricted access to your data. However, no method of internet transmission is 100% secure.

10. Children’s Privacy

Our website is not directed at children under 16. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. The date at the top of this page indicates when it was last updated.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

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